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CCS: Unified Communications

 
Unified Communications, office phone systems

Connecting Business Using the Latest Technology.

One of the main components in any organization

is communication. When all aspects of a business work together there is greater efficiency and harmony. Keeping everyone on the same page requires an internal communication system that can meet all the demands of your growing business.  

It is also important to have an external communication system in place. Who are your customers and how do they reach you?  How do you interact with them? These are not only good questions to ask when planning marketing strategies, but also the IT infrastructure of the office.


Internal Communication:

  • Connected phone system

  • Extensions

  • Voice Mail

  • Mobile phones

  • Email

  • Data sharing

  • Remote access to internal data & systems

  • Faxsimilie

  • Internet

  • Speech Recognition


External Communication:

  • Advanced phone system features

  • Auto attendant

  • Voice mail

  • Website

  • Internet portals

  • Faxsimilie

  • Video conferencing

  • Automated appointment reminder system

 

Eye On It: Current Technology Industry Trends & News

 
Facebook recently filed for an initial public offering (IPO). With revenue of about $3.71 billion from 2011 and $1 billion in profits, many are estimating the company to be valued at approximately $75 billion to $100 billion. Facebook hopes to raise up to $10 billion when it becomes a publicaly traded company this spring. The report that was filed also gives some surprising details about the income of founder, Mark Zuckerberg, his personal security program and the use of his personal plane.

ARM is planning to release their new line of 64-bit processors later this year.  They will be aimed at servers and high-end smartphones. ARM processors are already used in many popular devices, but are attempting to make their way into the intel-dominiated server arena.

One of the last things you want to do when you do not feel well is to linger around the pharmacy waiting for your prescription to be filled.  CVS is doing their part to eliminate that problem.  Now you can get a text message in english or spanish to let you know your medicine is ready to be picked up. This seems like a simple solution that will hopefully start a new trend.
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ITtimes Trivia

 
First edition of ITtimes

So, you have been reading the newsletter (and/or CCS news blog)… let’s see how well you can recall the information in last year’s articles.

  1. What month did the first edition of the newsletter come out?

  2. What is the name of Hewlett-Packard’s newest CEO?

  3. What is the name of the new social media site launched in 2011 that made headlines?

  4. In the article “Healthcare IT Close Up: The Benefits,” what were the 3 benefits featured?

  5. What clinic was featured in CCS’s first customer spotlight?

  6. According to the second “Head in the Cloud” article, what does IaaS stand for?

  7. The famous quote by Benjamin Franklin, “an ounce of prevention is worth a pound of cure,” was stated in which article?

  8. What is the address for CCS’ website?

  9. Every issue has an image of what object on page 3?

  10. True or False: According to the article, “EHR System Fears Revealed,” one major issue of practices who have implemented EHR systems is that of under-allocating training time.

 

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Tips from the Tech: Copier and Printer Tips

 

by Kyle Mitchell, CCS Technical Services Engineer

Emerging Technologies: What to Watch for in 2012

 
Emerging Technology resized 600This year the technology industry is abuzz with possibilities.  Many areas are taking new directions in the past few years, I am excited to see if the pace will keep up with expectations of consumers accross all industies.  

The following are my thoughts on the course of technology in 2012 based on previous trends, consumer and business desires, and the opinions of top communicators in the information technology field (along with a bit of my own incredible intuition).

Computers

I believe that we should all start a slow wave goodbye to the desktop computer and start saying “hello!” to the tablet computer.  The biggest draw back to the traditional desktop is the lack of portability. Technology has become a integrated part of our daily lives and we want to take it everywhere we go.   

The introduction of the touch screen has changed the way we think about interacting with a computer.  Soon a mouse will go back to being a small rodent and the “tap” will be the new “click.”

This year many are watching to see how motion detection or “spatial gestures” will be incorporated into everyday computing.  Now commonly available on gaming systems like microsoft’s Kinect, this input method is increasing in demand.

Voice Commands have found a permanent place in the world of computer technology.  With the release of Apple’s Siri, more people are demanding that voice commands become readily available on more devices.  It is my thought that consumer demand will fuel this growing technology.

Business Technology

With the increased demand of the cloud (internet based computing) security, data storage and mobility solutions I think in 2012 businesses will see a greater need to implement information technology in business planning.  Many things that seemed extravagent a few years back have now become common necessities.

Data storage seems to be a hot topic as well.  Juggling data from all different departments within a business while keeping it secure and mobile is a challenging task.  

Cloud Computing

2011 was a big year for cloud computing (internet based computing).  It seems like the downpour of cloud based services will continue this year. It is my view that the buzz will die off, but only because it will become more common place and people will become more familiar with the concept.  The value of SaaS (software as a service), PaaS (platform as a service) and IaaS (infrastructure as a service) will become more apparent as more businesses are ready to upgrade their systems and increase workflow.

Healthcare

This year, many are predicting that the emphasis will be to bridge the gap between the cloud and security.  Many concerns have arisen regarding the vulnerabilty of many cloud based applications and companies have the opportunity to step up to the plate by providing technology that is on the offensive.  Additionally, cyber liability insurance will gain popularity as a viable option.

Electronic healthcare records (EHR) will see a steady increase as government incentives are being paid out and advances in software application are being made.  Now that the medical world has had time to experience the pros and cons, and is voicing their opinion on the usability and connectivity of EHR and practice management (PM) solutions, software developers would be wise to listen.

With the rise of EHR comes the increased use of HIE (health information exchange).  Many are seeing the benifits of conectivity with other healthcare facilities, including efficiency and accuracy of patient care.

Telehealth is another area to watch this year.  Now, more than just a call center, it is evolving to become a strategic healthcare solution.  As telehealth continues to get nation wide exposure, it is likely that healthcare’s merger with communication technology will begin to expand into more widespread and personalized use.  Video conferencing between remote providers and patients might soon help provide care to more people in rural areas that have limited access to specialized healthcare.

In short, 2012 is expected to continue the expansion into the realm of portablitity, connectivity, and data management. As this year progresses, we will continue to watch the development of technology and how it effects the culture around us.

3 Technologies Every Business Should Consider in 2012

 
Unified communication, computers, medical office technologySo, you have a product or service you are proud of. You have done a good job getting your name out there. You are building your clientele. Have you put as much effort into making sure the backend of your operation can sustain the front end?  

If you haven’t, 2012 is a terrific time to do so. Take the time in this new year to implement technology into your company.

Customers expect organization and excellence. Why not give it to them by putting into effect some great technology that will increase operational workflow?

Data backup

Not implementing a data backup and recovery system into your business can be diasterous.  Most people have experienced that sinking feeling when our personal computers full of pictures and important documets have crashed. Now imagine the sinking feeling of years of company information, including financial, customer/patient, and sensative data disapearing...  

No need to fear! There are some excellent options out there for safegarding your data. Servers, cloud storage and external hard drives are good solutions. Many find a combination of these ideal, depending on the amount and sensativity of the data.

Unified phones

Companies depend on connectivity. Having a phone system that makes it simple to transfer, conference and forward calls will increase workflow. Many offices with a large number of incoming calls will benefit from having an automated attendent to connect callers to the right department.

Upgraded hardware and software

Some people view company computers like they do old cars. “Let’s make them run until we have no choice but to get a new one.” You have to take into account the down time and money associated with older computers and systems. It is most likely costing you more then purchasing an upgrade.

Hardware is more affordable then ever and software has made large strides in the last few years. Computers are faster and have more capabilites then ever before. The cloud has opened up the software world to substancial oportunities for business.

Are you ready to experience the difference these technologies can make in your business? Call CCS at 1.877.998.4227 today!

Complete Computer Solutions: 2011 Rewind

 
Complete Computer Solutions

A look back to the highlights of last year

Complete Computer Solutions began in 2006 with two (2) brothers who had a vision to provide IT services for businesses and physician offices in the Carolinas. They knew excellence could only be achieved by offering quality products and excellent customer service.

Since then, CCS has become a leader in the region by implementing technology into business and medical offices.

2011 proved to be a great year for growth and change. We are now servicing over 200 clients, added several new team members and have an extended support reach and a large array of services and products.

Let’s take a moment to look back on last year’s accomplishments.

  • Added X-ray film digitizing and X-ray film recycling to our services offered

  • Five new service vehicles

  • Began ITtimes newsletter

  • Launched Facebook, Twitter and CCS blog pages

  • Redesigned website

  • Seventy two (72) new clients

  • Implemented state-of-the-art CRM support system

  • Remodeled and expanded existing office space with an additional 3,000 sq. ft.

  • Added 5 new positions

  • Expanded service area to cover all of North and South Carolina


CCS has a deep gratitude for all the customers that have chosen to let us partner with their business.  Thank you for choosing us!  

We continually looking for ways to better serve our clients and provide the services needed to make them successful. We look forward 2012 with great anticipation.

Stay connected to CCS! We are growing and want to keep you informed of all the changes happening here, with our partners and clients, and in the fields of technology and healthcare. We already have plans in the works for this year!

Find us on Facebook, Twitter, the web, or just keep reading ITtimes to stay up to date on all the latest news.

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Eye On It: Current Technology Industry Trends & News

 
driver with cell phone resized 600

Is the United States ready to give up their cell phones while at the wheel? Maybe, or maybe not. Mixed reviews are coming in from all over the country as a reaction to the recent initiative to ban all cell phone use while driving, including texting and all calls, even with a handsfree. This will definitely be debate worth watching.

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CCS Customer Spotlight: Low Country Rheumatology

 
CCS customer review, testimonial, customer spotlight

Bringing healthcare to the next level with technology and quality care

Low Country Rheumatology has earned a reputation in the region as a leader in the field of rheumatology. With a provider team with years of experience, digital x-ray and research departments, an infusion suite, and phlebotomy lab, Low Country Rheumatology is fast on their way to becoming a leader in medical technology as well.

Low Country Rheumatology Practice Administrator, Ray Waldrup, wanted to say a few things about their relationship with CCS.

Tips From The Tech: Password Security

 
password security, tech tipsPasswords have become an expected form of computer security.  It may seem like you have to run through an endless gauntlet of letters and numbers in order to access anything in the digital world.  What you may not realize is that passwords are usually the first line of defense that you have control over. 

Hackers have lists of thousands upon thousands of commonly used passwords that they can run through in the matter of minutes to get to your information.

So what can you do?  Never assume that your daughter’s first name or a run of numbers 6 though 1 backwards are not on those lists.  

Tips for creating secure passwords:

  • Never use common words or names
  • Use a combination of letters and numbers
  • Consider using a mix of upper, lower case letters and special characters (the trouble of the shift key is worth keeping your sensitive information safe).
  • Never give your password out to anyone
  • If you need to write down your passwords, keep them in a hidden location (not in a desktop folder titled “passwords”).
  • Don’t use the same password for all of your accounts.

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